Support
Get unstuck fast
Most questions are answered below in a minute. For anything else, a person replies within one working day.
Read a how-to
Step-by-step guides for creating, editing, replacing and exporting, each with a screenshot.
Report it from the app
The fastest route. Open Feedback in the app, pick A problem, and your account is attached so we can reply.
Email us
Monday to Saturday, 10 am to 6 pm IST. Replies within one working day.
Making papers
The paper took long or failed to generate
Generation usually takes 20 to 60 seconds; large papers with many chapters take the longest. If it fails, wait a moment and press Generate paper again. A failed attempt is not counted against your daily limit.
A chapter or subject I teach is not listed
The builder shows every chapter currently available for the class and subject. We add chapters on request: send the class, subject and chapter name as in the NCERT textbook from the Feedback page in the app, and we will tell you when it is live.
A question is wrong or does not fit
Click Replace on the card for a fresh question of the same marks, or Edit to correct it yourself. Answers are drafts: read the key before it goes to a checker. If a question is factually wrong, report it from the Feedback page with the paper title so we can improve the generator.
The total marks do not match
The Marks check panel compares the requested total with the current total. After editing marks on one question, adjust another so the paper adds up again before you export.
Exports
The PDF or Word file did not open
The file opens in a new tab, so allow pop-ups for the app in your browser and click the button again. On a phone it may land in your downloads folder instead.
The export shows the old version of a question
Exports are rebuilt after every edit. If the file looks stale, reload the paper page and export again.
Word export is greyed out
Word export is part of the Pro plan; PDF export is included in every plan. See Pricing.
Account and plan
I cannot sign in
Use Forgot password on the sign-in page; the reset link arrives by email within a minute and is valid for one hour. Check the spam folder if it does not show up. Still stuck? Write to us from the address on your account.
I reached my daily limit
Each plan allows a number of papers and questions per day, shown under Your plan on the Dashboard. Limits reset at midnight IST. The Pro plan raises them considerably.
How do I change my email or password?
Open Account in the app. Changing the password signs out every other device.
How do I delete my account?
Under Account › Delete account, confirm with your password. The account and every paper you generated are removed at once; this cannot be undone.
What to include when you write to us
- For a problem with a paper: the paper title, what you did, what happened and what you expected instead.
- For a wrong question or answer: the paper title and the question number.
- For a chapter request: class, subject and chapter name as in the NCERT textbook.
- For billing: the email address on your account and the date of payment.
Messages sent from the Feedback page inside the app already carry your account email, so you only need the details above.